Talk to a real engineer.
No bots. No scripts. Real people, mostly on Discord, with a typical reply in under 15 minutes.
Discord community
Real-time chat with our team and other customers. The fastest way to get an answer, even outside business hours.
Join DiscordSupport tickets
For active customers. Open a ticket from your client area with full conversation history, attachments and status tracking.
Open a ticketEmail support
Better for long questions, attachments, or anything you'd rather not type in chat. We reply within one business day.
[email protected]Talk to sales
Custom dedicated configurations, BGP sessions, enterprise volumes, NDAs, white-label. Let's design what you need.
[email protected]Servers in Frankfurt, Germany
European company with all servers and network hosted in Frankfurt, Germany. Tier-3 facilities with 24/7 on-site engineers and our own ASN, AS211138.
24/7 monitoring
Network and infrastructure are watched round-the-clock. Discord support is also typically reachable evenings and weekends.
Other inquiries
For specific topics, please reach the dedicated mailbox so we can route you to the right person.
Abuse reports
[email protected]DDoS, spam or illegal content originating from our IP space. Include logs and timestamps.
Privacy / GDPR
[email protected]Data subject requests, DPA, GDPR. We're an EU-based data controller and reply within 30 days.
Legal & compliance
[email protected]Court orders, takedown notices (DMCA / EU equivalent), contracts and partnerships.
Frequently Asked Questions
Answers about how, when and through which channel to reach us.
How fast do you typically reply?
Discord: around 15 minutes during European waking hours. Tickets: under 1 hour during business hours. Email: within one business day. Critical infrastructure issues are monitored 24/7.
Do you offer phone support?
No phone line. We're a small remote-first team and find that text channels (Discord, tickets and email) give faster and more accurate answers. Real engineers, never call-center scripts.
What languages does your team speak?
English and Italian, both written and spoken. German tickets are also handled through the WHMCS portal.
Can I visit your office in Frankfurt?
Our team is remote-first and we don't keep a public office. Datacenter visits can be arranged for enterprise customers under NDA, just contact sales.
Do I need an account to contact you?
No account is needed for Discord, sales and email, anyone can reach us. An account is needed for support tickets, since they are tied to your services and account history.
Support or Sales, which one for what?
Support handles existing services: misconfigs, restores, performance, anything tied to a server you already own. Sales handles new orders, custom dedicated configurations, BGP sessions, NDA contracts and white-label.
How do I report abuse from one of your IPs?
Email [email protected] with logs, IP addresses, UTC timestamps and a brief description. We investigate and act within 24 hours, usually faster.
Can I request a custom dedicated server config?
Yes, that's exactly what sales is for. Send us the workload profile (CPU intensity, storage, RAM, bandwidth, location) and we'll propose hardware. Lead time is typically 24 to 72 hours for non-stocked configs.